Quality Guarantee & Service Resolution

Effective Date: [10 May, 2025]

1. The Integrity of Perishables Due to the exclusive and perishable nature of our Japanese seasonal commissions, we do not accept traditional returns. Once a curation has left the controlled environment of our Tokyo logistics center, its provenance can no longer be guaranteed for re-sale.

2. The Concierge Resolution We operate with a "Zero-Defect" goal. However, if your curation arrives in a condition that does not meet the Yummy Munchie Standard, we will resolve the matter immediately.

Eligibility for Resolution:

  • Thermal Compromise: Visible evidence that the cold-chain was broken or items arrived spoiled.

  • Transit Damage: Significant structural damage to the heritage packaging or contents.

  • Curation Error: Receipt of an item other than what was commissioned.

  • Logistical Failure: Orders lost in transit or confirmed delivered significantly past the guaranteed window.

3. Notification Protocol To maintain the integrity of our investigation with our logistics partners, please notify the Concierge Team within 24 hours of delivery.

  • Required: Order number and photographic documentation of the items, the internal thermal packaging, and the external shipping label.

  • Contact: info@yummy-munchie.com

4. Resolution Process Upon approval of your claim, Yummy Munchie will offer one of the following:

  • Priority Replacement: A new curation will be dispatched via the next available refrigerated air-freight slot.

  • Service Credit: A full or partial credit toward your next seasonal commission.

  • Monetary Refund: A reversal of charges to your original payment method (typically appearing within 5–10 business days).

5. Non-Resolvable Instances We cannot offer refunds or replacements for:

  • Items handled or stored improperly after successful delivery.

  • Inaccurate delivery addresses provided at checkout.

  • Deliveries refused by the recipient or building concierge.

  • Subjective "taste" preferences for seasonal artisan products.

6. Commission Cancellations Because we source your items fresh from Tokyo’s food halls upon order, cancellations must be requested within 1 hour of placement. Once our curators have begun the procurement process in Japan, the commission is considered final.

7. Contact Our Concierge We are committed to the highest level of service. For any questions regarding your delivery, please reach out to our team: 📧 Email: info@yummy-munchie.com 🌐 Web: yummy-munchie.com