Giandino Tokyo Nutty Chocolate Sandwich Cookie

Effective Date: 10 May, 2026

At Yummy Munchie, we provide a professional personal shopping and global logistics service. We source the finest "Harrods-equivalent" luxury snacks directly from Japan’s elite department stores and dispatch them via our dedicated Tokyo-based 3PL (Third-Party Logistics) partner.

1. Boutique Pricing & Service Fees

To maintain our "at-cost" sourcing model and white-glove delivery experience, we use a transparent fee structure:

• Japanese Retail Price: All snacks are priced at their original Japanese boutique retail value. We do not markup the food products.

• Boutique Sourcing & Staffing Fee (12%): This fee is applied to the product total at checkout. It covers the end-to-end curation process, including personal shopping in Tokyo's elite boutiques, hand-selecting your items, performing quality control, managing your order through our 3PL facility, and securing transit to our international export hub.

• Standard Global Concierge Fee ($225 USD): This flat-rate fee covers professional 3PL fulfillment, premium export packaging, and express priority air freight.

• Delivered Duty Paid (DDP): This fee also includes all destination import duties and local taxes. You will never receive an additional bill from customs or the courier.

2. Shipping Locations & Delivery

We specialize in dedicated express delivery to:

• United States (All 50 States)

• Singapore

• Switzerland

For other international destinations (e.g., Canada, NZ, EU), shipping rates will be calculated at checkout based on current 3PL carrier rates.

3. Order Minimums & Weight Tiers

• Minimum Order Value: $150 USD is required for all orders to maintain boutique sourcing standards.

• Weight Tiers: Our standard Global Fee covers packages up to 2kg.

  • Orders exceeding 2.0kg will incur a weight-based surcharge of $20 USD per additional kg to cover 3PL volumetric costs.

4. Shipment Tracking

Once our 3PL partner in Tokyo has packed and dispatched your order, you will receive a tracking number via email. As we use premium express carriers (DHL/FedEx/UPS), tracking updates are typically available within 12 hours.

5. Damaged or Lost Packages

Your snacks are professionally packed in reinforced 3PL export boxes. However, if an item arrives damaged:

1. Contact us at info@yummy-munchie.com within 24 hours.

2. Provide your order number and clear photos of the damage.

3. We will resolve the issue as a priority to ensure your satisfaction.

6. Address Integrity

Due to the high-speed nature of our 3PL fulfillment, address amendments cannot be made once an order is placed.Please verify your shipping details carefully. We are not responsible for deliveries to incorrectly provided addresses.

7. Contact Us

📧 Email: info@yummy-munchie.com 🌐 Website: https://yummy-munchie.com

Effective Date: [10 May,2025]

At Yummy Munchie, your satisfaction is our top priority. While we strive to ensure every order is delivered fresh and correctly, we understand that issues can occasionally arise. Please read our Refund and Return Policy carefully.

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1. Perishable Product Policy

Due to the perishable nature of our snacks, we do not accept returns once products have been delivered and opened.

However, if your item arrives damaged, spoiled, or incorrect, we’re happy to offer a replacement or refund, subject to the conditions below.

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2. Eligibility for Refund or Replacement

You may be eligible for a refund or replacement if:

• The product was damaged or spoiled upon arrival
  
• You received the wrong item
  
• Your order was lost in transit
  
• The item was delivered after its expiration date
  

To qualify, please contact us within 48 hours of receiving your order and include:

• Your order number
  
• Photos of the item(s), packaging, and shipping label
  
• A brief description of the issue
  

Email: info@yummy-munchie.com

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3. Refund Process

If your refund request is approved:

• Refunds will be issued to your original method of payment
  
• Please allow 5–10 business days for the refund to reflect on your statement, depending on your bank or payment provider
  

We reserve the right to deny refund requests that do not meet our policy guidelines.

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4. Non-Refundable Items

The following items are non-refundable and non-returnable:

• Opened or partially consumed food
  
• Sale or promotional items
  
• Gift cards or vouchers
  
  

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5. Cancellations

You may cancel your order within 1 hour of placing it, provided it has not yet been processed or shipped.
Once the order is processed, cancellations are no longer possible.

To cancel, email info@yummy-munchie.com as soon as possible with your order number.

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6. Exchanges

We currently do not offer exchanges, unless the item you received is incorrect or defective. In that case, we will send a replacement at no additional cost.

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7. Late or Missing Refunds

If you haven’t received a refund:

1. Check your bank account again
   
2. Contact your credit card company (it may take some time before the refund is officially posted)
   
3. Contact your bank
   
   

If you’ve done all of this and still have not received your refund, please contact us at info@yummy-munchie.com

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8. Contact Us

We’re here to help! For any return, refund, or order-related questions, reach out to us at:

📧 Email: info@yummy-munchie.com
🌐 Website: https://yummy-munchie.com