Shiseido Parlour Cheesecake Seasonal

Effective Date: [10 May,2025]

Thank you for shopping at Yummy Munchie! We’re committed to delivering your favorite snacks in a timely, safe, and cost-effective manner. Please read our shipping policy carefully to understand how we handle your orders.

1. Shipping Locations

We currently ship within:

• United States (56 of 62 states)
• Canada, Denmark, Finland, Italy, Malaysia, New Zealand, Poland, Singapore, Switzerland, Belarus, Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Liechtenstein, Malta, Romania, San Marino, Slovakia, Slovenia, New Caledonia.
  
  

If your location is not listed, please contact us at info@yummy-munchie.com for assistance.

2. Shipping Rates & Delivery Estimates

Note: Standard shipping + order processing charge of JPY$5,000 on all parcels, regardless of order amount

Shipping charges will be calculated and displayed at checkout. Estimated delivery times:

Delays may occur due to courier schedules, weather, or customs.

3. Shipment Confirmation & Tracking

Once your order has shipped, you will receive an email with a tracking number.
Tracking information may take up to 24 hours to update.

4. International Shipping

We ship to selected international destinations. Please note:

• Customs, duties, and taxes may apply and are the responsibility of the customer.
  
• Shipping times may vary by destination.
  
• We are not responsible for delays caused by customs processes.
  

Contact us if your country is not listed at checkout.

5. Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 48 hours of receiving your package (or expected delivery date). Email us at info@yummy-munchie.com with:

• Order number
  
• Photos of the package and product (if damaged)
  
• Description of the issue
  
  

We will work with you to resolve the issue as quickly as possible.

6. Address Errors

Please ensure your shipping address is accurate. We are not responsible for orders shipped to incorrectly provided addresses.
If you realize an error, contact us immediately after placing the order.

7. Contact Us

For any shipping-related questions, reach out to us at:

📧 Email: info@yummy-munchie.com
🌐 Website: https://yummy-munchie.com

 

Effective Date: [10 May,2025]

At Yummy Munchie, your satisfaction is our top priority. While we strive to ensure every order is delivered fresh and correctly, we understand that issues can occasionally arise. Please read our Refund and Return Policy carefully.

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1. Perishable Product Policy

Due to the perishable nature of our snacks, we do not accept returns once products have been delivered and opened.

However, if your item arrives damaged, spoiled, or incorrect, we’re happy to offer a replacement or refund, subject to the conditions below.

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2. Eligibility for Refund or Replacement

You may be eligible for a refund or replacement if:

• The product was damaged or spoiled upon arrival
  
• You received the wrong item
  
• Your order was lost in transit
  
• The item was delivered after its expiration date
  

To qualify, please contact us within 48 hours of receiving your order and include:

• Your order number
  
• Photos of the item(s), packaging, and shipping label
  
• A brief description of the issue
  

Email: info@yummy-munchie.com

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3. Refund Process

If your refund request is approved:

• Refunds will be issued to your original method of payment
  
• Please allow 5–10 business days for the refund to reflect on your statement, depending on your bank or payment provider
  

We reserve the right to deny refund requests that do not meet our policy guidelines.

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4. Non-Refundable Items

The following items are non-refundable and non-returnable:

• Opened or partially consumed food
  
• Sale or promotional items
  
• Gift cards or vouchers
  
  

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5. Cancellations

You may cancel your order within 1 hour of placing it, provided it has not yet been processed or shipped.
Once the order is processed, cancellations are no longer possible.

To cancel, email info@yummy-munchie.com as soon as possible with your order number.

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6. Exchanges

We currently do not offer exchanges, unless the item you received is incorrect or defective. In that case, we will send a replacement at no additional cost.

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7. Late or Missing Refunds

If you haven’t received a refund:

1. Check your bank account again
   
2. Contact your credit card company (it may take some time before the refund is officially posted)
   
3. Contact your bank
   
   

If you’ve done all of this and still have not received your refund, please contact us at info@yummy-munchie.com

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8. Contact Us

We’re here to help! For any return, refund, or order-related questions, reach out to us at:

📧 Email: info@yummy-munchie.com
🌐 Website: https://yummy-munchie.com